Terms of service
Terms of Service
Last Updated: September 12,2026
Welcome to Kusumi. These Terms of Service (“Terms”) govern your access to and use of kusumi.in including the purchase of products through our website.
By accessing our website, creating an account, placing an order, or otherwise using our services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website or place an order.
These Terms should be read together with our Privacy Policy, Shipping Policy, and Return & Refund Policy.
1. About Kusumi
Kusumi is an Indian e-commerce business offering handmade, handcrafted and/or crochet products, including flowers, bouquets, bags, accessories, gifts and other handicraft items.
Website: www.kusumi.in
Email: customercare@kusumi.in
Business Address: B-3/48 Third floor, Sector-17 Rohini, Delhi - 110085
Where required by applicable law, information relating to our business identity, contact details, grievance redressal mechanism, pricing, delivery, returns and refunds will be made available to customers in a clear and accessible manner.
2. Account Terms
2.1 Account Creation
Certain features of our website may require you to create an account.
You agree to provide information that is accurate, complete and up to date when creating or maintaining your account.
You are responsible for:
* maintaining the confidentiality of your account credentials;
* all activities carried out through your account;
* providing accurate contact and delivery information; and
* promptly informing us if you believe your account has been accessed without authorization.
2.2 Account Suspension or Termination
We reserve the right to suspend, restrict or terminate an account where we reasonably believe that:
* the account is being used fraudulently;
* false or misleading information has been provided;
* the website is being misused;
* these Terms are being violated; or
* such action is necessary to comply with applicable law.
You may request account closure by contacting us at customercare@kusumi.in
Account closure will not affect obligations or transactions that arose before the account was closed.
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3. Pricing and Payment
3.1 Product Prices
All prices displayed on our website will be shown in Indian Rupees (INR) unless otherwise stated.
The applicable price will be the price displayed at the time you place your order.
Prices may change from time to time without prior notice. However, a price change will not affect an order that we have already accepted, except where an obvious pricing error is identified.
3.2 Taxes and Additional Charges
Applicable taxes, delivery charges, handling charges or other mandatory charges will be displayed during the checkout process wherever applicable.
We aim to provide customers with clear information regarding the total amount payable before an order is placed. This is consistent with the disclosure requirements applicable to inventory e-commerce entities under the Consumer Protection (E-Commerce) Rules, 2020.
3.3 Payment
We may offer payment methods including:
* UPI;
* debit and credit cards;
* net banking;
* digital wallets;
* Cash on Delivery, where available; and
* other payment methods displayed at checkout.
Payments may be processed through third-party payment service providers such as [RAZORPAY / PAYTM / PHONEPE / OTHER].
We do not normally receive or store your complete card or banking credentials when payment is processed through a third-party payment provider. Such information is handled according to the provider’s applicable terms and policies.
3.4 Failed or Unsuccessful Payments
If payment is unsuccessful, your order may not be confirmed.
If an amount is debited from your account but the order is not successfully created, please contact us at [EMAIL ADDRESS] with the relevant transaction details. We will assist you in resolving the issue and, where applicable, coordinate the refund through the relevant payment provider.
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4. Product Descriptions and Handmade Variations
We make reasonable efforts to ensure that product photographs, descriptions, measurements, colours and other information displayed on our website are accurate.
However, KUSUMI products are handmade, and therefore slight variations may occur.
These may include differences in:
* colour or shade;
* size or dimensions;
* stitching;
* shape;
* arrangement of flowers;
* texture;
* yarn characteristics; and
* minor handcrafted details.
Such variations are a natural characteristic of handmade products and do not necessarily constitute a defect.
Product photographs may also appear slightly different depending on your device, screen settings, lighting and photography conditions.
Where a product is made using natural, handmade or artisanal materials, reasonable variations in appearance may be expected.
We will not intentionally misrepresent the characteristics or quality of our products. E-commerce rules also require advertisements and product representations to be consistent with the actual characteristics and usage conditions of the goods offered.
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5. Product Availability
All products are subject to availability.
Because some products may be handmade in limited quantities, an item shown on our website may occasionally become unavailable before your order can be processed.
If we are unable to fulfil an accepted order because the product has become unavailable, we will inform you and provide an appropriate resolution, including a refund where applicable.
We may also limit the quantity of a particular product that may be purchased by a customer.
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6. Order Placement and Acceptance
6.1 Placing an Order
When you place an order through our website, you are making an offer to purchase the selected products at the applicable price and under these Terms.
After placing your order, you may receive an order acknowledgement by email, SMS, WhatsApp or another communication method.
An order acknowledgement does not necessarily mean that the order has been accepted.
6.2 Order Acceptance
An order will be considered accepted when we confirm that the order has been accepted for processing, dispatch or fulfilment.
We reserve the right to cancel or decline an order before acceptance where reasonably necessary, including in circumstances involving:
* product unavailability;
* an obvious pricing or listing error;
* suspected fraudulent or unauthorized activity;
* incorrect product information;
* payment problems;
* an inability to deliver to the provided address; or
* circumstances beyond our reasonable control.
If payment has already been received for an order that we cancel, we will initiate an appropriate refund in accordance with our Return & Refund Policy.
6.3 Order Cancellation
You may request cancellation of an order by contacting us at customercare@kusumi.in within 2 days, provided the order has not already been processed, dispatched or otherwise become non-cancellable under our applicable policy.
Once an order has been dispatched, cancellation may no longer be possible.
7. Shipping and Delivery
We currently deliver to [DELIVERY LOCATIONS / PAN INDIA].
7.1 Processing Time
Orders are generally processed within [BUSINESS DAYS] business days.
Because many of our products are handmade, certain products may require additional preparation time. Any applicable estimated preparation time will be communicated on the product page or during checkout.
7.2 Delivery Time
Estimated delivery time is 5 business days after dispatch, depending on the delivery location and courier service.
Delivery estimates are indicative and may be affected by:
* courier delays;
* weather;
* public holidays;
* strikes;
* natural disasters;
* incorrect or incomplete addresses;
* unforeseen logistical issues; or
* other circumstances beyond our reasonable control.
7.3 Delivery Address
Customers are responsible for providing a complete and accurate delivery address, including:
* name;
* house/flat number;
* street/locality;
* city;
* state;
* PIN code; and
* contact number.
We may not be responsible for delays, failed deliveries or additional delivery costs caused by incorrect or incomplete information supplied by the customer.
7.4 Delayed or Failed Delivery
If an order is substantially delayed or cannot be delivered, please contact us at customercare@kusumi.in
Where applicable, we will work with the courier service to investigate the shipment and provide an appropriate resolution.
Nothing in these Terms is intended to exclude rights or remedies available to consumers under applicable Indian law. The Consumer Protection (E-Commerce) Rules, 2020 contain protections concerning goods that are defective, deficient, not as advertised/agreed, and certain delayed deliveries.
8. Returns, Exchanges and Refunds
Our returns, exchanges, cancellations and refunds are governed by our separate Return & Refund Policy, available at [RETURN POLICY URL].
The policy specifies:
* products eligible for return;
* applicable return period;
* conditions for accepting returns;
* products that may not be eligible for return;
* exchange conditions;
* refund process;
* refund timelines;
* return shipping costs; and
* procedure for reporting damaged, defective or incorrect products.
Customers should inspect their package and contact us as soon as reasonably possible if an item arrives damaged, defective or incorrect.
Nothing in our Return & Refund Policy or these Terms is intended to take away any consumer right or remedy that cannot lawfully be excluded under applicable Indian law.
9. Damaged, Defective or Incorrect Products
If you receive:
* a damaged product;
* a defective product;
* an incorrect product; or
* a product materially different from what was ordered,
please contact us at customercare@kusumi.in within 2 days of delivery.
We may request photographs, videos, order details, packaging information or other reasonable evidence to help us investigate the issue.
Where the issue is established and a remedy is applicable, we may provide a replacement, exchange, repair where appropriate, refund or another legally permissible resolution.
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10. Prohibited Uses
You agree not to use our website or services:
1. for any unlawful purpose;
2. to commit fraud or facilitate fraudulent transactions;
3. to provide false, misleading or stolen information;
4. to impersonate another person or business;
5. to interfere with the security or operation of our website;
6. to attempt unauthorized access to our systems or accounts;
7. to introduce viruses, malware or other harmful code;
8. to scrape, copy or systematically reproduce our website content without permission;
9. to infringe our intellectual property rights or those of others;
10. to use our products, website or services in violation of applicable law;
11. to place orders using stolen or unauthorized payment methods; or
12. to engage in activity that could damage, disrupt or unfairly interfere with our business, website or customers.
We may suspend or restrict access where reasonably necessary to prevent abuse, fraud, security threats or unlawful activity.
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11. Intellectual Property
Unless otherwise stated, all content appearing on www.kusumi.in, including:
* the KUSUMI name and logo;
* product photographs;
* graphics;
* illustrations;
* website design;
* text;
* product descriptions;
* packaging designs; and
* other original content
is owned by or licensed to ShreeJanya Handicrafts and is protected by applicable intellectual property laws.
You may not reproduce, modify, distribute, sell, publish or commercially exploit our content without our prior written permission.
You may use the website and its content for personal, non-commercial shopping purposes.
12. User Reviews and Content
If you submit a review, photograph, testimonial, comment or other content to us, you confirm that:
* the content is truthful to the best of your knowledge;
* you have the right to submit it;
* it does not violate another person’s rights;
* it is not unlawful, defamatory, abusive or misleading; and
* it does not contain malicious software or harmful material.
You grant Kusumi a non-exclusive, royalty-free right to use, reproduce and display such content for legitimate business and promotional purposes, subject to applicable law.
We reserve the right to remove content that violates these Terms or applicable law.
13. Third-Party Services and Links
Our website may use third-party services, including payment gateways, courier companies, analytics providers, technology providers and other service providers.
Third-party services may have their own terms and privacy policies.
We are not responsible for the independent policies, practices or availability of third-party websites or services, except to the extent required by applicable law.
14. Disclaimer
We make reasonable efforts to keep our website, product information and services accurate and available.
However, we do not guarantee that:
* the website will always be available without interruption;
* the website will always be error-free;
* every product will always be available;
* delivery estimates will always be met; or
* the website will be completely free from technical issues.
Nothing in these Terms excludes or limits any consumer protection, statutory guarantee, warranty or other right that cannot legally be excluded or limited under applicable Indian law.
15. Limitation of Liability
To the maximum extent permitted by applicable law, [STORE NAME] shall not be liable for indirect, incidental, special or consequential losses arising from the use of our website or products.
Where liability is legally established, our liability will be limited to the extent permitted by applicable law and, where legally permissible, to the amount paid by the customer for the specific product or order giving rise to the claim.
This limitation does not apply to liability that cannot lawfully be excluded or limited, including liability arising from circumstances where applicable law provides otherwise.
Nothing in these Terms is intended to restrict or waive statutory consumer rights or remedies available under Indian law.
16. Force Majeure
We will not be responsible for failure or delay in performing our obligations where such failure or delay results from circumstances beyond our reasonable control.
These may include:
* natural disasters;
* floods;
* earthquakes;
* fires;
* epidemics or pandemics;
* war;
* civil unrest;
* government restrictions;
* strikes;
* transportation disruptions;
* internet or telecommunications failures;
* courier disruptions; or
* other unforeseen events beyond our reasonable control.
Where possible, we will make reasonable efforts to inform affected customers and provide an appropriate solution.
17. Governing Law and Jurisdiction
These Terms shall be governed by and interpreted in accordance with the laws of India.
Subject to applicable consumer protection laws and the jurisdiction available to consumers under applicable law, disputes arising out of or relating to these Terms, our website or purchases from Kusumi shall be subject to the jurisdiction of the courts at Delhi, India
Nothing in this clause prevents a consumer from exercising any statutory right to approach a competent consumer forum, commission, court or other authority having jurisdiction under applicable law.
18. Consumer Rights
Nothing in these Terms is intended to:
* exclude rights granted to consumers under applicable Indian law;
* restrict a consumer’s statutory remedies;
* misrepresent the customer’s legal rights; or
* impose conditions that are prohibited by applicable law.
Where there is a conflict between these Terms and a mandatory provision of applicable law, the mandatory legal provision will prevail.
19. Changes to These Terms
We may update these Terms from time to time to reflect changes in:
* our products or services;
* our business practices;
* technology;
* applicable law; or
* regulatory requirements.
The updated version will be posted on this page with a revised “Last Updated” date.
Your continued use of the website after the updated Terms become effective constitutes acceptance of the revised Terms, to the extent permitted by applicable law.
20. Grievance Redressal and Contact
If you have a question, complaint or concern regarding an order, product, payment, delivery or these Terms, please contact us first.
Kusumi
Website: www.kusumi.in
Email: customercare@kusumi.in
Business Address: B-3/48 Third floor, Sector-17 Rohini, Delhi - 110085
We will make reasonable efforts to acknowledge and address complaints within 7 business days, subject to the nature of the complaint and applicable law.
21. Entire Agreement
These Terms, together with our Privacy Policy, Shipping Policy, Return & Refund Policy and any other policies expressly incorporated into these Terms, constitute the terms governing your use of our website and purchase of products from [STORE NAME].
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
