Shipping policy
SHIPPING POLICY
Last Updated: [DATE]
At KUSUMI, every order is carefully packed to ensure that your handcrafted products reach you safely. This Shipping Policy explains our order processing, shipping methods, delivery timelines, tracking process and what to do if there is a delivery issue.
KUSUMI is a brand operated by ShreeJanya Handicrafts, a proprietorship owned by Ms. Sarita Mishra.
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1. Where We Deliver
KUSUMI currently offers delivery across:
[PAN INDIA / SPECIFIC LOCATIONS]
Delivery availability may vary depending on the destination, product and courier service.
If we are unable to deliver to a particular location, we will contact you using the email address provided with your order.
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2. Shipping Methods
We use reputable courier and logistics partners to deliver your orders.
Standard Shipping
Estimated delivery: [X-X BUSINESS DAYS] after dispatch
Shipping cost: [SHIPPING COST]
Express Shipping
Estimated delivery: [X-X BUSINESS DAYS] after dispatch
Shipping cost: [SHIPPING COST]
Courier/Logistics Partners: [DELHIVERY / BLUEDART / SHIPROCKET / OTHER]
The shipping options available for your particular order will be displayed at checkout.
Please note: Delivery time is calculated from the date your order is dispatched, not from the date the order is placed.
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3. Order Processing Time
Orders are generally processed within [PROCESSING TIME] business days after successful payment.
As many KUSUMI products are handcrafted, certain products may require additional preparation time. If an item requires additional time, the estimated preparation or dispatch timeframe will be mentioned on the relevant product page or communicated to you.
Orders placed on Sundays or public holidays will generally begin processing on the next business day.
Important
Processing time + shipping time = approximate total time from order placement to delivery.
For example, if your processing time is 2–3 business days and shipping takes 3–7 business days, your total estimated delivery time would generally be approximately 5–10 business days.
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4. Shipping Charges
Applicable shipping charges will be displayed during checkout before you complete your purchase.
Our current shipping charges are:
Shipping Option Estimated Delivery Cost
Standard [X-X BUSINESS DAYS] [SHIPPING COST]
Express [X-X BUSINESS DAYS] [SHIPPING COST]
Free Shipping
Free shipping on orders above: ₹[AMOUNT]
OR
Free shipping: [IF APPLICABLE]
Any promotional shipping offers will be subject to the terms displayed at the time of purchase.
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5. Delivery Timeframes
After dispatch, your order is generally expected to arrive within:
[X-X BUSINESS DAYS]
Typical delivery estimates may vary by location:
Destination Estimated Delivery
Metro Cities [X-X BUSINESS DAYS]
Other Cities & Towns [X-X BUSINESS DAYS]
Remote Areas [X-X BUSINESS DAYS]
North-East / Special Service Areas [X-X BUSINESS DAYS]
These timeframes are estimates and not guaranteed delivery dates, unless specifically stated otherwise.
Delivery may take longer during periods of unusually high demand, festivals, sales or circumstances beyond our reasonable control.
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6. Tracking Your Order
Once your order has been dispatched, we will send your tracking information to the email address associated with your order.
Tracking information may include:
* Courier partner;
* Tracking/AWB number; and
* Tracking link.
You can use this information to track your shipment until delivery.
Tracking Not Updated?
After dispatch, it may take approximately [24–48 HOURS] for the courier’s tracking system to show the first update.
If your tracking information has not changed for more than [X DAYS], please contact us at:
customercare@kusumi.in
We will assist you in checking the status of your shipment.
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7. Delivery Address
Please carefully check your shipping information before completing your order.
Please provide:
* Full name;
* House/flat number;
* Street/locality;
* City;
* State;
* PIN code; and
* Valid email address/contact information requested during checkout.
Once an order has been dispatched, changing the delivery address may not be possible.
If a shipment cannot be delivered because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply for re-delivery, where applicable.
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8. Delivery Attempts
Our courier partners may make [NUMBER OF DELIVERY ATTEMPTS] delivery attempts.
Please ensure that someone is available to receive the package where necessary.
If delivery is unsuccessful after the applicable attempts, the shipment may be returned to KUSUMI.
If an order is returned because of an incorrect address, repeated failed delivery attempts or refusal to accept the package, please contact us at customercare@kusumi.in.
Any re-shipping arrangements will be handled based on the circumstances and applicable charges.
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9. Delayed Deliveries
We work with our logistics partners to deliver orders within the estimated timeframe.
However, delays may occasionally occur due to circumstances beyond our reasonable control, including:
* Severe weather;
* Natural disasters;
* Public holidays;
* Strikes;
* Transportation disruptions;
* Courier operational issues;
* High order volumes;
* Incorrect address information;
* Remote-location restrictions; or
* Other unforeseen circumstances.
If your order is significantly delayed, please email:
customercare@kusumi.in
with your order number.
We will make reasonable efforts to investigate the delay with the courier and assist you with the appropriate resolution.
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10. Lost Shipments
If your shipment appears to be lost or tracking has not shown meaningful movement for [X DAYS], please contact us.
We may initiate an investigation with the relevant courier partner.
Depending on the circumstances, we may provide a replacement, refund or another appropriate resolution in accordance with our Return & Refund Policy and applicable law.
Courier investigations may take approximately [X BUSINESS DAYS].
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11. Damaged Packages
We carefully pack every KUSUMI order before dispatch.
If your package appears visibly damaged when delivered, we recommend:
1. Taking photographs of the package before opening it;
2. Recording an unboxing video, where possible;
3. Keeping the original packaging and shipping label; and
4. Contacting us at customercare@kusumi.in as soon as possible.
If the product itself has been damaged, please refer to our Return & Refund Policy.
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12. Wrong or Missing Products
If you receive:
* A product different from what you ordered;
* An incorrect quantity; or
* A product missing from your order,
please contact us at customercare@kusumi.in within [X DAYS] of delivery.
Please provide your order number and photographs of the package and products received.
If the issue is confirmed, we will provide an appropriate resolution, which may include replacement, exchange or refund.
You will not be unfairly charged for correcting an error caused by KUSUMI.
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13. Cash on Delivery
Cash on Delivery (COD) is:
[AVAILABLE / NOT AVAILABLE]
If COD is available:
COD charge: [COD CHARGE]
COD availability may depend on the delivery location, order value and courier service.
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14. International Shipping
If KUSUMI Does Not Currently Ship Internationally
KUSUMI currently ships within India only.
International shipping is not currently available.
We may introduce international shipping in the future. Any international shipping terms, destinations and charges will be published on the Website when the service becomes available.
If You Decide to Offer International Shipping
KUSUMI ships internationally to:
[COUNTRIES/REGIONS]
Estimated international delivery:
[X-X BUSINESS DAYS] after dispatch
International shipping cost:
[SHIPPING COST / CALCULATED AT CHECKOUT]
International orders may be subject to customs duties, import taxes, local taxes and other charges imposed by the destination country.
Unless specifically stated otherwise, such charges are the customer’s responsibility.
Customs clearance may also result in delays beyond the estimated delivery timeframe.
International returns: [INTERNATIONAL RETURN TERMS]
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15. Festive & Peak-Season Orders
During periods of high demand, including festivals, holidays, sales and gifting seasons, processing and delivery may take longer than normal.
This may include occasions such as:
* Diwali;
* Raksha Bandhan;
* Valentine’s Day;
* Mother’s Day;
* Christmas; and
* Wedding and festive seasons.
If you are purchasing a KUSUMI product for a specific occasion, we recommend placing your order sufficiently in advance.
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16. Made-to-Order Products
Some KUSUMI products may be made-to-order or require additional preparation.
Where applicable, the estimated preparation time will be displayed on the product page.
Made-to-order preparation time: [PROCESSING TIME]
If an order contains both ready-to-ship and made-to-order products:
[SHIPPED TOGETHER / SHIPPED SEPARATELY]
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17. Multiple Products in One Order
Orders containing multiple products may be shipped:
* Together in a single package; or
* In multiple packages,
depending on product availability, size, preparation requirements and fulfilment arrangements.
If your order is shipped in multiple packages, you may receive separate tracking information.
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18. Contact Us
For questions regarding shipping or delivery, please contact:
KUSUMI
Operated by: ShreeJanya Handicrafts
Proprietor: Ms. Sarita Mishra
Website: www.kusumi.in
Email: customercare@kusumi.in
Business Address: B-3/48, Third Floor, Sector 17, Rohini, Delhi – 110085
Customer Support: Email only
We currently do not provide customer support through a telephone number.
When contacting us about an existing order, please include your order number so that we can assist you more quickly.
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Details to Fill Before Publishing
Placeholder Your Details
[DATE] Date of policy
[PAN INDIA / SPECIFIC LOCATIONS] Your delivery coverage
[X-X BUSINESS DAYS] Actual delivery timeframe
[SHIPPING COST] Shipping charge
[PROCESSING TIME] Order preparation time
[COURIER PARTNERS] Your actual courier/logistics partners
[FREE SHIPPING THRESHOLD] If applicable
[NUMBER OF DELIVERY ATTEMPTS] Courier’s actual attempts
[X DAYS] Tracking/lost-shipment timeframe
[COD] Available / Not available
[COD CHARGE] If applicable
[INTERNATIONAL SHIPPING] Available / Not available
[SUPPORT HOURS] Your actual email-support hours
Recommended launch setup for KUSUMI
For a new handmade/crochet brand, I’d keep the customer-facing promise simple:
Order processing: 1–3 business days
Standard delivery: 3–7 business days after dispatch
Free shipping: [choose your minimum order value]
Tracking: Automatically emailed after dispatch
Damaged/wrong order: KUSUMI handles the resolution
International shipping: Not available initially
This gives customers a clear expectation without making delivery promises that can become difficult to meet during festive seasons or when a handmade order takes additional preparation time.
