Legal notice
LEGAL NOTICE
Last Updated: September 12,2026
Welcome to KUSUMI.
KUSUMI is a brand operated by ShreeJanya Handicrafts, a proprietorship owned by Ms. Sarita Mishra.
This Legal Notice governs your access to and use of www.kusumi.in and the products and services offered through the Website.
By accessing, browsing or purchasing from the Website, you acknowledge that you have read and understood this Legal Notice and agree to comply with the applicable terms, policies and laws governing your use of the Website.
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1. Business Information
Brand Name: KUSUMI
Legal Business Name: ShreeJanya Handicrafts
Proprietor: Ms. Sarita Mishra
Website: www.kusumi.in
Business Address: B-3/48, Third Floor, Sector 17, Rohini, Delhi – 110085
Customer Care Email: customercare@kusumi.in
KUSUMI is a customer-facing brand operated by ShreeJanya Handicrafts and offers handcrafted products including crochet flowers, bouquets, bags, accessories, gifts and other handicraft products.
Where applicable, additional legally required business, tax and regulatory information may be provided on the Website or relevant transaction documents.
2. Website Content
All content available on the Website, including but not limited to:
* KUSUMI’s name and logo;
* photographs and product images;
* product descriptions;
* graphics and illustrations;
* website design and layout;
* written content;
* packaging designs;
* original artwork; and
* other proprietary materials
is owned by, created for, or lawfully used by ShreeJanya Handicrafts/KUSUMI, unless otherwise stated.
Such content may be protected under applicable intellectual property laws.
You may access and use the Website and its content for personal, non-commercial purposes.
You may not, without prior written permission:
* reproduce or copy our content;
* modify or alter our content;
* commercially exploit our photographs or designs;
* reproduce our original product designs;
* use the KUSUMI name or logo in a misleading manner;
* distribute our content for commercial purposes; or
* represent our content or products as your own.
3. Product Information
KUSUMI makes reasonable efforts to ensure that product descriptions, photographs, colours, measurements, prices and other information displayed on the Website are accurate and up to date.
As our products are handcrafted, reasonable variations may occur between individual pieces.
These may include variations in:
* colour or shade;
* stitching;
* shape;
* dimensions;
* texture;
* flower arrangement; and
* other handmade characteristics.
Such variations are a natural part of handcrafted production and do not necessarily constitute a defect.
Product colours may also appear slightly different depending on your device, display settings, lighting and photography conditions.
Where a product is materially different from its description, damaged or defective, the matter will be handled in accordance with our Return & Refund Policy and applicable law.
4. Pricing and Product Availability
Prices and product availability displayed on the Website may change from time to time.
ShreeJanya Handicrafts/KUSUMI reserves the right to:
* update product prices;
* modify product specifications;
* discontinue products;
* limit quantities;
* correct genuine errors in product listings; and
* modify or withdraw promotional offers.
If an obvious pricing or listing error affects an order that has already been placed, we may contact the customer to clarify the situation or cancel the affected order, with an applicable refund where payment has already been received.
5. Orders
Placing an order through the Website constitutes a request to purchase the selected products.
An automated order confirmation does not necessarily constitute final acceptance of the order.
ShreeJanya Handicrafts/KUSUMI may decline or cancel an order where reasonably necessary, including because of:
* product unavailability;
* obvious pricing or listing errors;
* suspected fraudulent activity;
* payment-related issues;
* inaccurate customer information;
* inability to deliver to the specified address; or
* circumstances beyond our reasonable control.
Where payment has already been received for an order that we cancel, an applicable refund will be processed in accordance with our Return & Refund Policy.
6. Shipping and Delivery
Shipping and delivery are governed by our Shipping Policy.
Delivery timeframes displayed on the Website are generally estimates unless expressly stated otherwise.
Delivery may be affected by circumstances outside our reasonable control, including courier delays, weather conditions, public holidays, transportation disruptions, natural disasters or other unforeseen events.
Customers are responsible for providing complete and accurate delivery information.
7. Returns, Exchanges and Refunds
Returns, exchanges, cancellations and refunds are governed by our Return & Refund Policy.
Customers are encouraged to review that policy before placing an order.
Nothing in our policies is intended to remove or restrict any consumer right or remedy that cannot legally be excluded under applicable Indian law.
8. Third-Party Services
The Website may use third-party service providers for services including:
* payment processing;
* shipping and logistics;
* website hosting;
* analytics;
* marketing;
* customer communications; and
* other technical services.
Third-party providers may operate under their own terms and privacy policies.
9. External Links
The Website may contain links to third-party websites or services.
Such links may be provided for convenience or informational purposes.
ShreeJanya Handicrafts/KUSUMI does not control third-party websites and is not responsible for their content, availability, security or privacy practices, except to the extent required by applicable law.
10. Privacy
Information collected through your use of the Website is handled in accordance with our Privacy Policy.
Our Privacy Policy explains how we collect, use, store and protect personal information and the rights available to customers.
11. Website Availability and Security
We make reasonable efforts to maintain the availability and security of the Website.
However, we do not guarantee that the Website will always be:
* continuously available;
* free from technical errors;
* completely secure;
* free from interruptions; or
* compatible with every device or browser.
The Website may occasionally be unavailable because of maintenance, technical problems, security incidents, hosting issues, internet disruptions or other circumstances beyond our reasonable control.
12. Prohibited Activities
You must not use the Website for unlawful, fraudulent or abusive purposes.
This includes:
* attempting unauthorised access to our systems;
* interfering with Website functionality;
* introducing malicious software;
* using fraudulent payment information;
* impersonating another person;
* submitting false information;
* copying our content for commercial purposes without permission;
* infringing our intellectual property rights; or
* engaging in any activity prohibited under applicable law.
ShreeJanya Handicrafts/KUSUMI reserves the right to take appropriate action where misuse, fraud or unlawful activity is identified.
13. Intellectual Property Rights
The KUSUMI brand name, logo, visual identity, original product designs, photographs, written content and other proprietary materials may be protected under applicable intellectual property laws.
Unauthorised copying, reproduction, commercial use or representation of such materials may constitute infringement.
If you believe that content appearing on our Website infringes your intellectual property rights, please contact:
customercare@kusumi.in
with sufficient information to allow us to review the matter.
14. Limitation of Liability
To the maximum extent permitted by applicable law, ShreeJanya Handicrafts/KUSUMI will not be liable for indirect, incidental, special or consequential losses arising from the use of the Website or our products.
Nothing in this Legal Notice excludes or limits:
* statutory consumer rights;
* liability that cannot legally be excluded;
* remedies available under applicable Indian law; or
* any other protection that cannot lawfully be waived.
15. Governing Law and Jurisdiction
This Legal Notice and your use of the Website shall be governed by the laws of India.
Subject to applicable consumer-protection laws and statutory rights, disputes arising in connection with the Website or products purchased through it shall be subject to the jurisdiction of the competent courts at Delhi, India.
Nothing in this clause prevents a consumer from approaching a competent consumer forum, commission, court or other authority where such jurisdiction or remedy is available under applicable law.
16. Changes to This Legal Notice
ShreeJanya Handicrafts/KUSUMI may update this Legal Notice from time to time to reflect changes in:
* our business;
* Website functionality;
* products and services;
* applicable laws;
* regulatory requirements; or
* business practices.
The updated version will be published on this page together with a revised Last Updated date.
17. Customer Care
For general customer-care queries, please contact us by email:
KUSUMI
Website: www.kusumi.in
Email: customercare@kusumi.in
Business Address: B-3/48, Third Floor, Sector 17, Rohini, Delhi – 110085
Customer support is currently provided through email. We do not maintain a customer-care telephone number.
